• Marketing and Outreach Associate

    Posted: 03/09/2023

    Position Summary:

    Helping Hand is looking to add a Marketing and Outreach Associate to our team to play a key role in helping grow funds raised and support our mission. We are seeking a creative mind with an eye for detail and the skills to help us effectively share our story. This position will be instrumental in the planning and implementation of a wide range of Advancement projects.

    Key Responsibilities:


    • Maintains the accuracy and integrity of database by ensuring all information is kept current and up to date.
    • Trouble shoots database issues.
    • Process donations and prepare acknowledgement letters and other correspondence.
    • Create monthly fundraising reports and dashboards.
    • Maintain foundation, corporation and individual donor files.
    • Reconcile donations with the Finance Department monthly
    • Coordinate mailing of appeal letters.


    • Responsible for overseeing group volunteer activities.
    • Provides support to various committees and volunteers during fundraising campaigns and events.

    Social Media

    • Planning and executive social media strategies, creating and publishing content to a variety of platforms, and interacting with communities and audiences.
    • Measure results by tracking metrics and insights on each platform.

    General Responsibilities

    • Ensure weekly management of all due dates for required documentation.
    • Provide timely and ongoing general administrative support.
    • Must fulfill all necessary training requirements of the agency.

    Key Competencies:

    • Must maintain appropriate confidentiality.
    • Integrity to handle sensitive information in a confidential manner.
    • Professionalism, punctuality, flexibility, and reliability.
    • Critical thinking and problem-solving skills
    • Excellent organization skills and ability to multitask and prioritize concurrent needs.
    • Excellent verbal, written, and interpersonal skills.
    • Ability to communicate well at all levels of the organization.
    • Must be able to adapt to frequently changing work priorities and emerging issues
    • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with availability in response to changing agency needs.
    • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
    • Strong ability to follow through with tasks.
    • Strong initiative and willingness to pitch in whenever needed.
    • Vision within functional limits in order to see and respond to emergency situations.
    • Ability to lift up to 20 lbs.
    • Ability to work indoors and/or outdoors.
    • Ability to transfer materials and or individuals
    • This position requires employees to work with persons who may be physically aggressive.
    • Hearing within functional limits in order to respond to an auditory request for assistance.

    Education & Knowledge, Skills and Abilities Qualification:

    • Bachelor’s degree plus two years of relevant experience in development, sales, customer relations, and/or administrative support required. Will consider an equivalent combination of education and experience.
    • Previous experience in a development or non-profit setting is highly desirable.
    • Demonstrated ability with computer software programs including, but not limited to Microsoft Office Suite, specifically Excel, Word and Outlook required. DonorPerfect knowledge is a plus.
    • Must possess a valid Illinois Driver’s license with proof of current vehicle insurance.
    • Ability to pass criminal background checks and all pre-employment testing.

    Compensation & Benefits we are proud to offer you, include but are not limited to:

    Full-Time Employees:

    • Medical, Dental and Vision Insurance Plans

    • Flexible Spending Account (FSA)

    • Health Savings Account (HSA) with Employer Match

    • Company Paid Basic Life/AD&D, STD and LTD Insurance for all FT employees

    • Voluntary Life, STD Buy-Up, Accident, Critical Illness, and Hospital Indemnity Insurance

    • Paid Time Off – Policy varies per position/job title and FT/PT status:

    • 13 Paid Holidays per year

    • Vacation Days (non-school employees)

    • School Closings (school staff)

    • Personal Days

    • Paid Sick Days

    • Bereavement Leave

    • Vacation Day rollover option (non-school staff)

    Full-Time and Part-Time Employee Benefits:

    • Competitive pay

    • Expense Reimbursement when applicable

    • EAP (Employee Assistance Program) & BenefitHub discounts

    • 403(b) Retirement Savings Plan – eligible upon hire to participate

    • Helping Hand matches up to 4% after 500 hours of service

    How we show our appreciation for everything you do:

    • Quarterly employee Transformation Award

    • Years of service recognition

    • Health and Wellness In-Services

    • Holiday gatherings

    • Yearly Executive Team gift to staff members

    • Employee Referral Bonus Program

    • Potential for yearly bonus

    • Tuition Reimbursement for FT staff members

    • Employee In-Service Days

    Opportunities for growth:

    • Promotions from within whenever possible

    • Employee Workshops and Trainings

    Exciting Annual Events:

    • Helping Hand Golf Outing

    • Annual Gala

    • Gallery Night

    • Move With HH Walk